Privacy Policy

Mathura Taxi Service Hire respects your privacy and is committed to protecting the personal information you provide when using our website and taxi enquiry or booking services.

1. Information We Collect

When you contact us or request a taxi booking, we may collect:

• Name
• Mobile number
• Email address, if provided
• Pickup location
• Drop-off location or places you wish to visit
• Travel date
• Number of passengers
• Vehicle preference
• Other trip or booking details voluntarily provided by you

2. How We Use Your Information

• Respond to taxi enquiries
• Provide fare and vehicle availability
• Arrange or confirm taxi bookings
• Contact you regarding your requested journey
• Coordinate pickup and drop-off
• Provide customer support
• Improve our website and services
• Measure advertising effectiveness
• Prevent misuse, spam or fraudulent enquiries

We may contact you by phone, WhatsApp, SMS or email in relation to an enquiry or booking you have submitted.

3. Google Ads and Website Analytics

Our website may use Google Ads, Google Analytics and similar services. These services may use cookies or similar technologies to understand visits, advertisement interactions and conversions.

4. Cookies

Our website may use cookies for website functionality, analytics and advertising measurement. You can control or delete cookies through your browser settings.

5. Sharing of Information

We do not sell or rent your personal information. Where necessary to fulfil a taxi booking, relevant trip details may be shared with a driver, vehicle operator or service provider involved in providing the requested transportation.

Information may also be disclosed where required by applicable law, legal process or government authority.

6. Data Security

We take reasonable measures to protect personal information submitted through our website. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain enquiry and booking information only for as long as reasonably necessary for customer service, booking administration, business records, legal requirements and related legitimate purposes.

8. Third-Party Services

Our website may include links or functionality involving services such as WhatsApp and Google. Those services operate under their own privacy policies and terms.

9. Your Choices

• Ask what personal information you have provided to us
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask us to stop non-essential communications

10. Children's Privacy

Our taxi booking services are intended to be arranged by adults. We do not knowingly seek to collect personal information directly from children for independent taxi bookings.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, advertising practices or legal requirements change. The latest version will be published on this page.

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